Privacy Policy

Effective Date: August 5, 2026

Alexandra P. Nataloni, LMHC ("Practice," "we," "our," or "us") is committed to protecting your privacy and handling your personal information responsibly. This Privacy Policy explains how we collect, use, disclose, and safeguard information when you visit www.apnatlmhc.com (the "Website"), schedule a consultation, or otherwise interact with us online.

Your trust is important to us. We recognize that individuals seeking mental health services may have heightened concerns about privacy, and we are committed to maintaining transparency regarding our data collection and privacy practices.

This Privacy Policy applies only to information collected through our Website and related online services. If you become a therapy client, the collection, use, and protection of your Protected Health Information ("PHI") is governed separately by the Health Insurance Portability and Accountability Act of 1996 (HIPAA), applicable Massachusetts law, and our Notice of Privacy Practices, which you will receive before beginning services.

By accessing or using this Website, you acknowledge that you have read and understood this Privacy Policy.

Scope of This Privacy Policy

This Privacy Policy applies to:

  • Visitors to www.apnatlmhc.com

  • Individuals requesting information about therapy services

  • Individuals scheduling a consultation

  • Individuals requesting insurance benefit verification through Reimbursify

  • Individuals who communicate with us through our Website or email

This Privacy Policy does not apply to:

  • Information contained within your clinical record

  • Protected Health Information maintained through SimplePractice

  • Communications occurring within the secure SimplePractice Client Portal

  • Information governed by HIPAA after you become a client

Information We Collect

The information we collect falls into two categories:

1. Information You Voluntarily Provide

You may voluntarily provide personal information when you:

  • Contact us through the Website

  • Schedule a complimentary consultation using Calendly

  • Request information about therapy services

  • Submit information through Reimbursify for insurance benefit verification or reimbursement support

  • Communicate with us by email

Depending on your interaction with our Practice, we may collect:

  • Full name

  • Email address

  • Telephone number

  • General information regarding the services you are seeking

  • Insurance information voluntarily submitted through Reimbursify

  • Any additional information you choose to include in your communications

Please do not submit confidential medical information, detailed mental health information, or emergency communications through the Website, contact forms, or standard email.

Submitting a consultation request or contacting our Practice does not establish a therapist–client relationship.

2. Information Collected Automatically

When you visit our Website, certain technical information may be collected automatically by your browser or device.

This information may include:

  • Internet Protocol (IP) address

  • Browser type and version

  • Device type

  • Operating system

  • Date and time of your visit

  • Pages viewed

  • Time spent on individual pages

  • Referring websites

  • General geographic location derived from your IP address

  • Device identifiers

  • Diagnostic information related to website performance

This information generally cannot identify you directly but helps us understand how visitors use our Website and improve its functionality.

Cookies and Similar Technologies

Like most modern websites, we use cookies and similar tracking technologies to improve user experience, maintain website functionality, understand visitor behavior, and evaluate the effectiveness of our website.

Cookies are small text files stored on your device when you visit a website.

We may use cookies to:

  • Remember user preferences

  • Improve website functionality

  • Analyze website traffic

  • Understand how visitors navigate our Website

  • Improve the quality of our content

  • Detect security issues

  • Monitor website performance

Most web browsers automatically accept cookies. You may modify your browser settings to refuse cookies or notify you when cookies are being placed on your device. Please note that disabling cookies may affect the functionality of certain portions of our Website.

Google Analytics

We use Google Analytics to better understand how visitors interact with our Website.

Google Analytics collects information such as:

  • Pages visited

  • Time spent on pages

  • Browser type

  • Device type

  • Approximate geographic region

  • Referral source

  • Website usage patterns

This information is aggregated and used to evaluate Website performance, improve user experience, and better understand how visitors find and use our content. We do not use Google Analytics to identify individual visitors.

Google may collect and process information according to its own Privacy Policy. We encourage you to review Google's privacy practices if you would like additional information regarding how Google processes data.

Third-Party Services

Our Website uses trusted third-party providers to help us deliver services efficiently.

These providers may collect information directly from you when you choose to interact with their platforms.

Current third-party providers include:

  • Calendly for consultation scheduling

  • SimplePractice for secure client records, scheduling, telehealth services, client communications, and payment processing

  • Reimbursify for insurance benefit verification and reimbursement support

  • Google Analytics for Website analytics

Each provider maintains its own Privacy Policy and security practices. We encourage you to review those policies before submitting information through their platforms.

External Links

Our Website may contain links to external websites, resources, or social media platforms.

These websites are not controlled by Alexandra P. Nataloni, LMHC, and we are not responsible for their privacy practices, security, or content.

We encourage you to review the privacy policies of any third-party websites you visit before providing personal information.

Accuracy of Information

You are responsible for ensuring that any personal information you provide through our Website is accurate, current, and complete.

If your information changes, please notify us so we can update our records where appropriate.